Committee on Technology
TL;DR
The Committee on Technology held an oversight hearing on NYC's 311 complaint system and introduced three bills to improve how the system handles service requests. The proposed laws would require GPS coordinates for complaints, better route traffic complaints to police, and ensure requests are properly redirected to the right city agencies.
Key Decisions
- Oversight hearing on 311 system performance and operations Hearing held
- Local Law - GPS coordinates for 311 complaints and service requests Introduced
- Local Law - Refer non-emergency traffic complaints to police transportation bureau Introduced
- Local Law - Require 311 to redirect service requests to appropriate agencies Introduced
Agenda
- T2026-2556 Oversight - New York City’s 311 System.Oversight
- Int 0173-2026 A Local Law to amend the administrative code of the city of New York, in relation to the use of global positioning system coordinates for 311 complaints and service requestsIntroduction
- Int 0669-2026 A Local Law to amend the administrative code of the city of New York, in relation to referring 311 non-emergency traffic condition complaints to the transportation bureau of the police departmentIntroduction
- Int 0800-2026 A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to redirect requests for service or complaints to the appropriate agencyIntroduction